News release
24 September 2020

Runcorn contact centre secures awards success for emovis


Merseyflow’s parent company emovis is praising its Runcorn staff this week after they made a major contribution to it winning four prestigious national awards, including two Golds, at the UK National Contact Centre Awards this week.

The emovis team picked up Gold awards in the ‘Diversity and Inclusion’ and ‘Team Leader/Manger of the Year’ categories.

It also won the Silver award for Quality Manager of the Year and a Bronze in the Most Effective Employee Engagement Programme category.

The company awards all relate to the company’s operations in Runcorn for Halton Borough Council as well as those in Leeds on behalf of Highways England.

Neil Conway, Chief Executive of emovis in the UK, said: “I’m really proud of the effort and hard work that the team here in Runcorn has put in this year, especially during the pandemic, and it’s great to see them being recognised in this way. Well done everyone.”

He added; “When you look at the size and calibre of some of the other winners across the various categories it shows how well regarded these awards are and that we have to be outstanding in our field to win them. Our merseyflow team is passionate about the work we deliver for Halton Borough Council and we’re always looking for ways to deliver improvements and innovation.”

Emovis’s award-winning Diversity and Inclusion and Employee Engagement programmes include:

  • specialist equality and diversity, disability and mental health awareness training for a wide range of managers and staff
  • an open recruitment process ensuring fair representation for all candidates
  • proactive work with a range of charities such as Lighthouse, The Prince’s Trust and People Matters to recruit employees from all backgrounds

Due to the ongoing Covid-19 pandemic the award ceremony was held virtually for the first time, with other winners including Vodafone, SSE Energy Services, Tesco Bank and Sage. All shortlisted finalists had to present to a judging panel of industry experts as well as meeting the tough entry criteria. Emovis also reached finalist status in two other categories ‘Best support team’, and ‘Positive impact on your community’, but unfortunately on the night didn’t make the top three.

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