News release
4th November 2020

COVID-19: merseyflow walk-in-centre closing in line with national restrictions


Merseyflow will be closing its walk-in-centre at Manor Park in Runcorn from 5.30pm on Wednesday 4th November until at least Wednesday 2 December.

The closure has been confirmed in response to the Government’s new COVID-19 national restrictions that were announced at the weekend.

Tolls/charges still apply on the Mersey Gateway Bridge in line with Government policy and payments for crossings can be made remotely through the following channels:

Online facilities such as the merseyflow website and the quick pay app will operate as normal. Customers may experience longer waiting times when phoning merseyflow due to an increase in calls and reduced staffing levels.

Customers who have Halton Resident and Blue Badge plans due for renewal between now and 4th December are being asked to renew their plans online, or by phoning merseyflow staff at the contact centre on 01928 878 878 Monday-Saturday between 9am and 5.30pm and Sunday between 10am and 4pm

Anyone in this position who is unable to renew their plan online will still be able to continue to use the Mersey Gateway Bridge throughout the lockdown period without receiving any PCNs.

Neil Conway, Chief Executive of merseyflow, said: “Just like earlier in the year, we are closing the walk-in centre to protect the wellbeing of our staff and customers and to do our bit to stop the spread of the virus. I’m sure everyone can understand why we are taking this step, but I’d like to apologise for any inconvenience this may cause any of our customers.

He added: “I’d like to thank our fantastic employees for their commitment and dedication over the past seven months and thank our customers for being so understanding. Our merseyflow quick pay app, the merseyflow website and our contact centre are all operating as normal from Thursday onwards so there are plenty of options for people to use.”

Merseyflow will continue to closely monitor the situation and adhere to the latest Government advice.

For the most up to date information, please check merseyflow’s social media channels regularly:

Loading animation