News release
02 May 2023
Make the switch – a new and easy way for Halton residents to renew their annual merseyflow Local User Discount Scheme (LUDS) plan
We have good news - we’ve made it much easier for you to renew your annual merseyflow LUDS plan, but you need to update your account to benefit from the change.
If you choose to pay by Direct Debit and select auto renew, our new system means that there is:
- no need to upload your council tax, V5C and driving licence documents every year*
- no need to update your payment card details when it expires
- much less chance of you getting a PCN as a result
*Please note you will still need to tell us and provide the appropriate documentation if you move house, change your vehicle or change bank account.
To make the switch and take advantage of this change, you’ll need to spend two minutes now updating your account. It’s very easy to do and will save you time each year when you come to renew your annual discounted pass.
Making the switch is easy – just follow our three steps
- log into your merseyflow.co.uk account
- set up Direct Debit as your preferred payment method in the payment methods section
- tick auto renew for your LUDS vehicle in the vehicle section
If you make this change to auto renew, merseyflow will automatically and securely renew your account annually.
If selecting Direct Debit as your preferred payment method, please allow up to 14 days for your bank to process the new Direct Debit. If your plan expires before the Direct Debit is processed, you will need to pay your £10 annual LUDS fee directly.
Providing that you continue to live at the registered address on the account, and that this can be endorsed by a 3rd party agency, you just need to have a Direct Debit set up on, or a debit/credit card linked to, your account to pay the annual administration fee.
Or you can continue to manually renew every year – which means you’ll have to remember to renew your LUDS plan every year by contacting us online, via the merseyflow contact centre or by visiting our Walk-In-Centre.
Neil Conway, Chief Executive of merseyflow, said: “We’ve introduced this new and very easy renewal option for Halton residents who have a vehicle with an annual merseyflow LUDS plan because we wanted to make things simpler and easier for them. The vast majority of our 46,000 Halton residents with LUDS plans don’t move house or change their vehicle or bank account every year, so by making this switch today, it will make your whole renewal process much easier.”
Mike Bennett, Managing Director of the Mersey Gateway Crossings Board, said: “The £10 annual LUDS plan for eligible Halton residents is excellent value and I’m pleased that we’ve been able to work with merseyflow to bring in this new system which makes it easier for Halton residents to renew their annual plans. I’d recommend making the switch now to all Halton residents with a LUDS plan.”