News release
6 June 2023

New merseyflow auto renew scheme proving popular with Halton residents


Over 3,500 eligible Halton residents have made the switch to merseyflow’s new direct debit auto renew system in the first few weeks of a hugely successful trial.

Merseyflow is delighted with the initial response and is now contacting all 46,000 eligible Halton residents who benefit from the Local User Discount Scheme.

It is urging all eligible Halton residents to make the switch to paying by direct debit and choosing to auto-renew their annual Local User Discount Scheme (LUDS) plan.

The new system makes it much easier for Halton residents to renew their LUDS plan, but residents need to update their accounts to benefit from the change.

Eligible Halton residents can make the switch today by following these three easy steps:

  1. Log into their account.
  2. Set up Direct Debit as their preferred payment method in the payment methods section.
  3. Tick auto-renew for their LUDS vehicle in the vehicle section.

By doing this now it means customers won’t need to upload their council tax, V5C and driving licence documents every year (unless they move house, change their vehicle or bank account) and will have no need to update their payment card details when it expires.

As a result, their annual renewal will be much easier, and they will have much less chance of getting a penalty charge notice (PCN).

Making the change to auto-renew will mean merseyflow will automatically and securely renew your account annually. Providing that they continue to live at the registered address on the account and that this can be endorsed by a third-party agency, eligible Halton residents just need to have a Direct Debit set up on, or a debit/credit card linked to, their account to pay the annual administration fee.

Neil Conway, Chief Executive of merseyflow, said: “We are delighted that so many Halton residents have already started to sign up for the new payment scheme. We introduced this new renewal option for the Local User Discount Scheme as we are constantly looking at ways to make being a merseyflow customer as easy as possible for people who use the bridges. We are now appealing for all eligible residents to make the switch today, as it will make the renewal process much easier and save them time in the future.”

Mike Bennett, Managing Director of the Mersey Gateway Crossings Board, said: “The annual LUDS plan is excellent value for eligible Halton residents and this improvement makes it much easier for people to renew each year. I would recommend all eligible residents with a LUDS plan make the switch to auto renew and direct debit today.”

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