Direct Debit

Bank details

The easiest way to top-up your merseyflow account is to set up a Direct Debit from your UK bank account.

Please note that we are required to check your bank details are correct and perform an identity check through a third party credit reference agency so please ensure that your personal details are correct.

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Direct Debit confirmation

Please confirm that the information is correct and that you have read the Direct Debit Guarantee.

Instruction to your Bank or Building Society to pay by Direct Debit

Name and full postal address of your Bank or Building Society

To: The Manager

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Name(s) of Account Holder(s)

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Bank/Building Society account number

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Branch Sort Code

{{Num}}

Service user number

4 4 7 4 9 9

Reference

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Instruction to your Bank or Building Society

Please pay Emovis Operations Mersey Ltd T/A Merseyflow Direct debits from the account detailed in this Instruction subject to the safeguards assured by the Direct Debit Guarantee. I understand that this Instruction may remain with Emovis Operations Mersey Ltd T/A Merseyflow and, if so, details will be passed electronicallu to my Bank/Building Society.

Signature(s)

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Date

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Banks and Building Societies may not accept Direct Debit Instructions for some types of account.
This guarantee should be detached and retained by the payer.

The Direct Debit Guarantee

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  • This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits.
  • If there are any changes to the amount, date or frequency of your Direct Debit Emovis Operations Mersey Ltd T/A Merseyflow will notify you 3 working days in advance of your account being debited or as otherwise agreed. If you request Emovis Operations Mersey Ltd T/A Merseyflow to collect a payment, confirmation of the amount and date will be given to you at the time of the request.
  • If an error is made in the payment of your Direct Debit by Emovis Operations Mersey Ltd T/A Merseyflow or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society.
  • If you receive a refund you are not entitled to, you must pay it back when Emovis Operations Mersey Ltd T/A Merseyflow asks you to.
  • You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us.

Direct debit instruction

Your Direct Debit Instruction has been submitted.  You will receive email confirmation of the setup of the Direct Debit within 7 working days and no later than 4 working days before the first collection by email. We will contact you if there are any issues with the setting up of your Direct Debit Instruction.

In the meantime please ensure that you have enough funds in your account to cover any crossings that you need to make.

When payments are collected via Direct Debit, the name of the company that will appear on your bank statement is 'merseyflow'.

If you have any issues with the operation of your Direct Debit you can contact us using the details below:

By phone

01928 878878

By post

Merseyflow Customer Services
PO BOX 327
Runcorn
WA7 9DW

Or you can contact our support team via the contact us page

Instruction to your Bank or Building Society to pay by Direct Debit

Name and full postal address of your Bank or Building Society

To: The Manager

{{BankValidationResponse.BankName}}

{{BankValidationResponse.BankAddress}}

{{BankValidationResponse.BankAddress2}}

{{BankValidationResponse.BankPostTown}}

{{BankValidationResponse.BankPostcode}}

Name(s) of Account Holder(s)

{{RequestInfo.AccountHolderName}}

Bank/Building Society account number

{{Num}}

Branch Sort Code

{{Num}}

Service user number

4 4 7 4 9 9

Reference

{{Num}}

Instruction to your Bank or Building Society

Please pay Emovis Operations Mersey Ltd T/A Merseyflow Direct debits from the account detailed in this Instruction subject to the safeguards assured by the Direct Debit Guarantee. I understand that this Instruction may remain with Emovis Operations Mersey Ltd T/A Merseyflow and, if so, details will be passed electronicallu to my Bank/Building Society.

Signature(s)

{{RequestInfo.AccountHolderName}}
Date

{{currentDate}}

Banks and Building Societies may not accept Direct Debit Instructions for some types of account.
This guarantee should be detached and retained by the payer.

The Direct Debit Guarantee

Dd logo landscape
  • This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits.
  • If there are any changes to the amount, date or frequency of your Direct Debit Emovis Operations Mersey Ltd T/A Merseyflow will notify you 3 working days in advance of your account being debited or as otherwise agreed. If you request Emovis Operations Mersey Ltd T/A Merseyflow to collect a payment, confirmation of the amount and date will be given to you at the time of the request.
  • If an error is made in the payment of your Direct Debit by Emovis Operations Mersey Ltd T/A Merseyflow or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society.
  • If you receive a refund you are not entitled to, you must pay it back when Emovis Operations Mersey Ltd T/A Merseyflow asks you to.
  • You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us.

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