The team behind merseyflow are celebrating their commitment to its staff and customers after being recognised at a prestigious European award ceremony.
merseyflow’s parent company, emovis, were finalists in a total of six Contact Centre and Customer Service Awards’ (ECCCSAs) categories.
The team won silver in the ‘Great Place to Work’ category in recognition of its commitment to staff wellbeing, training and development and were highly commended in the ‘Most Effective Business Transformation Programme in Customer Service’ category.
Now in their 19th year, the prestigious ECCCSA Awards 2019 attract thousands of entries across Europe and are the longest running awards in the customer contact industry. The awards recognise organisations that value their people, continually innovate to improve the customer experience and operate efficiently and effectively.
The emovis team won alongside some of the most accredited global brands across Europe, including Microsoft, Vodafone and John Lewis, at the ceremony which was attended by over 1,300 guests.
Neil Conway, Chief Executive of merseyflow, said: “I am delighted for everyone who works for us that we have won silver in the ‘great place to work’ category and been highly commended for our dedication to improving customer service, because it recognises the achievements of the team. Benchmarking ourselves against other organisations in the industry is important to us - as well as providing insight into how we perform against our peers, it tells us where we can improve. This feeds the continuous improvement ethos of our organisation and its fantastic to see that our dedication to continued improvement is recognised by such a prestigious award ceremony.”