In response to the latest Government advice on the COVID-19 outbreak, and in order to protect the wellbeing of its staff and customers, merseyflow will be closing its Walk-in Centre with immediate effect until further notice.
Payments can be made remotely through the following channels:
- www.merseyflow.co.uk
- via the merseyflow quick pay app
- by phoning 01928 878 878.
Online facilities such as the merseyflow website and the quick pay app will operate as normal. Customers may experience longer waiting times when phoning merseyflow due to an increase in calls and reduced staffing levels.
Merseyflow is also extending all Halton Resident and Blue Badge plans, which means customers with one of these plans can continue using it without needing to renew until further notice.
Customers whose plans were due to expire do not need to take any action and will not receive a renewal reminder, as their plan will simply continue providing them with unlimited crossings until further notice.
Neil Conway, Chief Executive of merseyflow, said: “These are exceptional circumstances which require exceptional measures. We will be closing the Walk-in Centre to protect the wellbeing of our staff and customers, and we apologise for any inconvenience this may cause. We also recognise that a large number of Halton residents and Blue Badge holders come to the Walk-In-Centre to renew their plans, which is why we have extended all of these until further notice.”
Neil added: “We would like to thank our fantastic employees for their commitment and dedication during this difficult time. We look forward to seeing you all again as soon as it is safe for us to reopen the Walk-In Centre.”
To open a Merseyflow account, update account details, pay for a crossing, pay a penalty charge notice or appeal a penalty, please visit www.merseyflow.co.uk.
Merseyflow will continue to closely monitor the situation and adhere to the latest Government advice.
For the most up to date information, please check merseyflow’s social media channels regularly:
Thank you for your patience during these unprecedented times.